Complete.Tech — Communications Terms (SMS & Email)

Effective: November 9, 2025
Entity: CompleteTech LLC (“Complete.Tech”, “we”, “us”, “our”)
Applies to: SMS/MMS text messaging and email communications we send in the United States.
Related policies: Our Privacy Policy and Website Terms of Use.

By providing your mobile number and/or email address and opting in, you agree to these Communications Terms (“Terms”). If you do not agree, do not opt in.

1) Opt‑In & Consent

You can opt in to receive messages from Complete.Tech by any of the following methods:

  • Web forms – checking an opt‑in box and submitting your phone number and/or email address.
  • Text‑to‑join – sending a keyword (e.g., JOIN) to a number we designate, or replying Y/YES to a consent request.
  • Point‑of‑sale / in‑person – written or electronic consent captured by our staff or devices.
  • Phone/IVR – responding to an interactive voice or keypad prompt.

What you authorize: By opting in, you authorize Complete.Tech to send recurring communications to the contact channels you provide, including:

  • Marketing & promotional messages (offers, event invites, product updates);
  • Transactional messages (order/status updates, service notices, account/security alerts);
  • Customer support and surveys.

Consent not a condition: Your consent is not a condition of purchase. You may buy our products or services without opting in.

Recordkeeping: We may retain evidence of your consent (e.g., timestamp, method, IP, form copy, keyword, and the number/email you used) for compliance and audit purposes.

2) Message Frequency & Fees

  • Message frequency varies. The number of messages you receive may vary based on your interactions with us.
  • Message & data rates may apply. You are responsible for any charges imposed by your carrier or email provider.

3) Opt‑Out & Help

SMS/MMS (texts):

  • To stop receiving marketing texts, reply STOP at any time. You may receive a one‑time confirmation text.
  • For help, reply HELP or contact us via the methods below.
  • Opting out of texts does not opt you out of email, and vice‑versa.

Email:

  • Click the Unsubscribe link in any marketing email to stop further marketing emails.
  • Transactional or service emails related to your account or orders may still be sent when necessary.

Customer care contacts:

4) Who May Enroll

  • You must be the account holder or have authorization from the account holder for the number/email you provide.
  • You must be 18 or older (or the age of majority in your state).
  • Please keep your contact details current; notify us if your number or email changes.

5) Delivery & Carriers

  • Delivery of SMS/MMS may be affected by your device, carrier coverage, or the internet.
  • Carriers are not liable for delayed or undelivered messages.
  • Our SMS/MMS programs operate on major U.S. carriers and many virtual carriers; availability may vary by carrier and device.

6) Privacy

We use your information per our Privacy Policy. For SMS/MMS programs, we may collect your phone number, message content, consent records, engagement (e.g., opens/clicks), device and carrier metadata, and related diagnostics. We do not sell your mobile number to third parties. We may share limited data with providers (e.g., messaging platforms and wireless carriers) solely to deliver and support the messaging program.

7) Program Changes & Termination

We may modify or suspend any messaging program, or these Terms, at any time. Material changes will be reflected on this page with a revised “Effective” date. If required by law, we may also send you an update notice.

8) Disclaimers & Limitation of Liability

  • Messages are provided “as is” without warranties of any kind.
  • To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages arising from or related to the messaging program.
  • Some jurisdictions do not allow certain limitations; in those cases, those limitations apply only to the extent permitted by law.

9) Dispute Resolution & Governing Law

These Terms are governed by the laws of [Insert Governing State], without regard to conflicts of law principles. Any disputes will be brought exclusively in the state or federal courts located in [Insert County/State], and you consent to their jurisdiction and venue. (If your counsel prefers arbitration, replace this section with your standard arbitration clause.)

10) Contact Us (Customer Care & Legal)

CompleteTech LLC
Website: https://www.complete.tech
Phone: 1‑844‑TECH‑WIN
Email (support): support@complete.tech
Email (legal/privacy): privacy@complete.tech

11) Sample Required Disclosures (For Your Forms & Flows)

Use the following in proximity to any signup form field or CTA that collects phone numbers and/or emails. Link the bracketed items to the actual pages.

Text + Email (combined):
“By signing up, you agree to receive recurring marketing emails and texts from Complete.Tech at the contact info you provide. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to cancel. See our Terms and Privacy Policy.”

Text‑only (SMS/MMS):
“By entering your number and opting in, you agree to receive recurring marketing texts from Complete.Tech. Consent is not a condition of purchase. Message frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to cancel. See our Terms and Privacy Policy.”

Email‑only:
“By subscribing, you agree to receive marketing emails from Complete.Tech. You can unsubscribe anytime via the link in our emails. See our Terms and Privacy Policy.”

12) Recommended Auto‑Replies (Configure in your messaging platform)

  • Opt‑in confirmation (recurring program):
    “Complete.Tech Alerts: You’re subscribed. Msg&Data rates may apply. Message frequency varies. Reply HELP for help, STOP to cancel.”
  • HELP reply:
    “Complete.Tech Alerts: For help visit complete.tech or call 1‑844‑TECH‑WIN or email support@complete.tech. Msg&Data rates may apply. Reply STOP to cancel.”
  • STOP reply (confirmation):
    “Complete.Tech Alerts: You’re opted out and will receive no further texts. Reply START to resubscribe.”

These Terms are provided for general informational purposes and do not constitute legal advice. Consider having your counsel review these Terms for your specific use case, audience, and jurisdictions.